Member complaining about the temperature in gym

Member complaining about the temperature in gym

Nick September 25, 2023

It got to a point where I felt like she was being extremely picky but then again the buyer is always right

I recently just picked up a current job position working at a gym. I work behind the desk and I check people in at the gym and i also sign them up if they want to enroll in a current membership. If there any questions or troubles that gym members have they also talk to me and I address their troubles… Just recently my buddy and I had a lady who signed up at the gym about a month or so ago and she wanted to do a class one afternoon. I saw her walk into the class and immediately walk out, and she came to the desk and told me that it was way too humid in there for her to do a spin class. I went to the spin room thermostat and turned it down 5 degrees so she would feel comfortable. Then not even a afternoon later I saw her at the gym again and she came to me and said that she wanted to do a crossfit class and that the room was too humid. I talked to both mentors and asked if any of their attendees of their classes have complained about the temperature. They told me no and that it was a comfortable temperature for all of them. Then the following afternoon I saw the same lady again. She told me that the room that holds all the treadmills was too hot. It got to a point where I felt like she was being extremely picky but then again the buyer is always right. I went to my manager to tell him about the several instances where a buyer was complaining about the temperature. She told me not to worry about it and that she would handle it and let her know that the gym is set to a particular temperature throughout the afternoon to save on energy and currency.

 

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