Member complaining about the temperature in gym

Member complaining about the temperature in gym

Nick September 26, 2023

I recently just picked up a new job position working at a gym.

I work behind the desk and I check people in at the gym and i also sign them up if they want to enroll in a new membership.

If there any questions or concerns that gym members have they also talk to me and I address their issues. Just recently we had a woman who signed up at the gym about a month or so ago and she wanted to do a class one day. I saw her walk into the class and immediately walk out. She came to the desk and told me that it was way too humid in there for her to do a spin class. I went to the spin room thermostat and turned it down 5 degrees so she would feel comfortable. Then not even a day later I saw her at the gym again and she came to me and said that she wanted to do a crossfit class and that the room was too humid. I talked to both instructors and asked if any of their attendees of their classes have complained about the temperature. They told me no and that it was a comfortable temperature for all of them. Then the following day I saw the same woman again. She told me that the room that holds all the treadmills was too hot. It got to a point where I felt like she was being extremely picky but then again the customer is always right. I went to my manager to tell him about the multiple instances where a customer was complaining about the temperature. He told me not to worry about it and that he would handle it and let her know that the gym is set to a certain temperature throughout the day to save on energy and money.


dial thermostat