I had known Mrs.
Whitmore for all our lives.
She was a dear family friend for a long time. Mum would tell us that they had started becoming friends because they were neighbors. She was a kind lady who always hosted people at her house. She loved company and for that reason, she had a lot of friends. She had been the director of the Science department for years now and all the students loved her. I had accompanied my friend when she took her child to school and I happened to bump into Mrs. Whitmore. We went up to the SCience floor so she could show me her new office. The entire Science floor was somewhat chilly. I inquired about the heating equipment. According to Mrs. Whitmore, the ductless heat pump was on but she had noticed that it had stopped providing quality heating. Being a heating contractor, I started racking my brain for all the possible issues that would affect a ductless HVAC. I called the heating business I worked for and scheduled a furnace/heater tune-up. I left Mrs. Whitmore with a promise to visit her later that week with my team of HVAC professionals to check on her unit. She promised to have my favorite cookies when I visited next. The heat pump service revealed that the unit was damaged beyond repair mostly because of its age. The school needed a new electric furnace. We contacted the HVAC supplier who was able to sell us a dual fuel system. The heating technician did the installation within a few hours. Per the business procedures of all homeowner solutions, we shared some of the guidelines on caring for and operating the new unit. I also got my favorite cookies.